Policies

Covid policy

Rest assured, we at the Alpine-Pacific holiday park are committed to the safety of all our guests and staff members. Our COVID- 19 Policy has been developed to keep all guests informed about what we are doing in response to the COVID - 19 Pandemic. If you need more information or have any questions, please email us for assistance using the form below.

NO JAB NO STAY- From December 15th 2021  we will be exclusively welcoming guests with a vaccination certificate or government-approved exemption. Guests under the age of 16 at the time of their stay will not need a certificate. The reservation holder is responsible for ensuring all guests have been registered. 

CONTACTLESS CHECK IN- For peace of mind, contactless check-in and out can be requested so please contact us if you would like this arranged. Evidence of your vaccine pass will need to be sent to us via email. 

QR CODE SCANNING - Scanning the QR code and registering all guests, on arrival at Alpine-Pacific holiday park is mandatory for contact tracing purposes.

SOCIAL DISTANCING -  Please follow requests for social distancing and mask-wearing where possible throughout the duration of your stay.

As a constantly evolving situation, things may change. Guests will be updated if this happens.

Your honesty, kindness and patience is greatly appreciated. 

COVID-19 'NO VACCINATION' CANCELLATIONS 

We understand that not everyone wishes to be vaccinated against Covid-19. If you are not vaccinated and you have a booking with us, please contact us to cancel. If you do not cancel and arrive despite being informed of this policy, you will not receive a refund.

Group policy

We have the right to refuse any bookings and have a strict no party policy. This includes stag nights, hen nights, fishing trips and birthday parties. Excessive alcohol consumption and loud music will not be allowed at any time. 

Group bookings must be made directly via email. 

Group booking policy:

Any group booking (3 or more units) requires a 50% deposit to be made at the time of booking. Full payment must be made one month prior to arrival if not before. 

Group cancellation policy:

Numbers must be confirmed one month prior to arrival, after this it is non-refundable. Cancellations outside of the one month bracket incur a $15 cancellation fee per unit/site.

Dog policy

Dogs are permitted to stay with us between 15 February and 19 December. Strictly no pets allowed over our summer period.

Only a select number of our rooms are pet friendly so please book the 'dog friendly room' options on the pets page on the link below or phone 0800 69 23 22, we can help you choose the best room for you and your furry friend.

https://alpine-pacific.co.nz/pets/

Holiday Park Dog Policy

• We ask you to keep your dog on a lead at all times in our Park and please keep them away from the communal areas.
• When staying in our rooms please ensure your dog is bathed (no muddy paw prints please) and provide their own bed.
• Please ensure your dog is cleaned up after immediately, we have doggy poo bags at reception if you need one.
• Because of the busy nature of a Holiday Park your dog needs to be well socialized and can tolerate other dogs and movement of people. If your dog barks excessively, displays aggressive behavior or annoys anyone then we may ask you to remove the dog from the park immediately.
• Owners must take pets with them if leaving Park for any length of time. We do not allow dogs to be left unattended in a vehicle or room.

Pet friendly doesn't just mean dog friendly! We also permit cats to stay in the pet friendly rooms & campsites (Similar rules apply)

Noise policy

We strive to create a peaceful atmosphere at our holiday park and have a strict 10pm noise curfew. Any noise complaints will result in guests being removed from the premises with no refund. They will also be liable for refunds of other guests disturbed by them. 

Cleaning fee policy

Any excessive cleaning will result in a fee. Please respect our property and staff. 

If you have any questions, please contact us via the form below